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Thu, December 18 2003 9:50 AM

Last modified:
Sat, April 23 2005 3:10 PM

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This Page Cannot Be Displayed Error in Windows XP

This commonly seen error has several possible causes and might take several different approaches to cure.

Hit the Refresh Button

The refresh button is at the top and looks like a recycle sign. It has 2 green arrows in a circle. Click on this button and see if the web page shows up. If not, go onto the next step.

Make Sure the Web Page is valid



  1. Open up Internet Explorer
  2. Click on 'Tools' at the top
  3. Click on 'Internet Options'
  4. On the General Tab, under Home Page, delete everything out of the white box, and type in wtxs.net.
  5. Click 'OK' at the bottom.
  6. Restart Internet Explorer and try this out, if this does not correct the problem, move on down to the next solution.

Delete the index.dat file in Internet Explorer



  1. Open up Internet Explorer
  2. Click on 'Tools' at the top
  3. Click on 'Internet Options'
  4. On the General tab, under Temporary Internet files, click 'Delete Files, then click OK
  5. Under History, click 'Clear History
  6. On the Delete all items in your History folder dialog box, click OK.
  7. Click OK at the bottom and restart Internet Explorer and see if it works, if not continue on to the next step.

Testing Connectivity by Using the Ping Tool



  1. Click on 'Start' and then click on 'Run'.
  2. In the white box type cmd and press enter
  3. Now, start typing the following: ping 127.0.0.1 and then press enter
  4. If you do not get a reply back, goto the step below that says 'Resetting TCP/IP'
  5. If you do get a reply back, try the following command in the same window: ping 208.29.17.252 and then press enter
  6. If you do not get a reply back, continue onto the next step.

Flushing the ARP Cache



  1. Click on 'Start' and then click on 'Run'.
  2. In the white box type cmd and press enter
  3. NOTICE: Make sure you have the correct spacing on this next step, or else it will not work.
  4. Now, start typing the following: netsh interface ip delete arpcache and then press enter.
  5. Wait a few seconds then reboot the computer by clicking on 'Start' | 'Turn Off Computer' | 'Restart'
  6. If this does not correct the program, then go on to the next solution

Resetting TCP/IP



  1. Click on 'Start' and then click on 'Run'.
  2. In the white box type cmd and press enter
  3. NOTICE: Make sure you have the correct spacing on this next step, or else it will not work.
  4. Now, start typing the following: netsh int ip reset resetlog.txt and then press enter.
  5. Wait a couple of seconds and then reboot the computer by clicking on 'Start' | 'Turn Off Computer' | 'Restart'
  6. If this still does not correct the problem, go on to the next solution.

Other Solutions



If this still has not corrected the problem, there is still hope. Try out some more solutions to this problem, this is actually one of the toughest problems to fix.

System Restore


  1. You can do this by Clicking on 'Start' | 'All Programs' | Accessories | System Tools | System Restore
  2. Choose 'Restore My Computer to An Earlier Time' and click 'Next'
  3. Choose a date on the calendar that is bold blue that the computer was working, to change months, click on the arrows next to the name of the month.
  4. After you choose a date click 'Next', and then click 'Next' to reboot your computer and restore.
Scan your Computer for Viruses and Spyware


Sometimes viruses and other malicious code can destory or corrupt needed winsock files or other system files.

  1. First try scanning your computer with a Free Online virus scan such as House Call.
  2. Now, Scan your computer for Spyware with Spybot.
  3. If none of these solutions work, then call our Office for help.
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